Customer Reviews of Our Fireplace Store,
Stove Store & Patio Set Store
Our Customers are our best salespeople. Word of mouth from satisfied customers drives more people to come in for themselves and see what an amazing Fireplace Store, Stove Store and Patio Furniture Store we have at Dubuque Fireplace and Patio. Top notch, educated sales people, experienced installers and service technicians for installations and chimney sweep services make us the favorite from all over NE Iowa, NW Illinois and SW Wisconsin.
Andy & Rose Schaepe – Dubuque, IA:
… I like the warm and overall atmosphere that a wood-burning stove brings to a home. I would recommend this company to others because of the very professional way in which they treat their customers. I also appreciated Greg’s knowledge. He was very instrumental in deciding to purchase a stove. And, the installers were the best I’ve ever experienced … very careful in keeping our home clean. The quality of work on a scale of 1 to 10 is a 10!
C. J. Lane – Cassville, WI:
… Their people are all very helpful, courteous, efficient and knowledgeable.
Marcia Fisher – Monticello, IA:
… It is unusual in today’s world to know that sales people care about helping. The person I worked with went above and beyond helping me with the purchasing process. They are extremely friendly and willing to get the information I needed to make a decision. The quality is excellent and meets our needs.
Jeff Haylock – Dodgeville, WI:
… What do I like most about my new stove? It heats very well and looks great. I would recommend the company; all the people are very helpful.
Steve Trumblee – Farmersburg, IA:
… The overall experience with the company was excellent. I really like the features on my gas fireplace. The sales staff was very knowledgeable and helpful. I can’t say enough good things about them. They took a personal interest in my project and made sure I had everything I needed. They even followed up after the installation to make sure everything was working properly and that I was satisfied. I visited other stores, but from the moment I walked in the door I knew this was where I would be buying my fireplace. The huge number of working fireplaces on display made it easier to select the one that was right for me. I have already recommended them to others. I was really happy with the service I received.
Rich & Kaye Frachey – Stockton, IL:
… We have used your services for a number of years now and always receive the best professional service. Thank you for a job well done.
Brian Donner – Platteville, WI:
… I love everything about my new wood stove; the old fashioned looks, its top loading feature, the blower fan and it’s so efficient burning wood. Joe came to my house, measured up the project and quoted a price for us. The final bill was exactly what we agreed upon. Another company came to my house and said that they couldn’t (or wouldn’t) do the job. Joe was knowledgeable and pleasant. And your installation people were just great. I would recommend these high quality products installed by true professionals. Thanks for doing such a nice job!
Anne Kruse – Dubuque, IA:
… Jesse was very professional. He was also very thorough in his explanation of our fireplace and of repair work that will need to be completed. He did an excellent job explaining the need to clean the chimney and the risk of creosote build-up. Thank you!
Leslie Lysendo – Bellevue, IA:
… Greg was very nice, answered all my questions and helped me make an informed decision. They were very prompt and efficient.
Brad Davis – Manchester, IA:
… You explained products completely and did not try to sell me anything extra. The installation was fast and looked good. And the thing I like best about my new stove is it works great, starts fast, heats great and looks classy.
Roger Fisher – Dubuque, IA:
… I would recommend this company to others. They’re professional and knowledgeable and have excellent sales people.
John Meyer – Maquoketa, IA:
… I would recommend them. Good products and friendly people. Greg was patient and interested in our project. Excellent job with the installation.