Comments from our Customers
Andy & Rose Schaepe – Dubuque, IA:
… I like the warm and overall atmosphere that a wood-burning stove brings to a home. I would recommend this company to others because of the very professional way in which they treat their customers. I also appreciated Greg’s knowledge. He was very instrumental in deciding to purchase a stove. And, the installers were the best I’ve ever experienced … very careful in keeping our home clean. The quality of work on a scale of 1 to 10 is a 10!
C. J. Lane – Cassville, WI:
… Their people are all very helpful, courteous, efficient and knowledgeable.
Ruth Barrett – Hollandale, WI:
… We would recommend this company to others. Their sales people were helpful in every way, provided great service and consulted for the right wood stove to meet our needs. Totally professional. If our electricity went off in the winter, we would be just fine.
Marcia Fisher – Monticello, IA:
… It is unusual in today’s world to know that sales people care about helping. The person I worked with went above and beyond helping me with the purchasing process. They are extremely friendly and willing to get the information I needed to make a decision. The quality is excellent and meets our needs.
Jeff Haylock – Dodgeville, WI:
… What do I like most about my new stove? It heats very well and looks great. I would recommend the company; all the people are very helpful.
Steve Trumblee – Farmersburg, IA:
… The overall experience with the company was excellent. I really like the features on my gas fireplace. The sales staff was very knowledgeable and helpful. I can’t say enough good things about them. They took a personal interest in my project and made sure I had everything I needed. They even followed up after the installation to make sure everything was working properly and that I was satisfied. I visited other stores, but from the moment I walked in the door I knew this was where I would be buying my fireplace. The huge number of working fireplaces on display made it easier to select the one that was right for me. I have already recommended them to others. I was really happy with the service I received.
Brian Donner – Platteville, WI:
… I love everything about my new wood stove; the old fashioned looks, its top loading feature, the blower fan and it’s so efficient burning wood. Joe came to my house, measured up the project and quoted a price for us. The final bill was exactly what we agreed upon. Another company came to my house and said that they couldn’t (or wouldn’t) do the job. Joe was knowledgeable and pleasant. And your installation people were just great. I would recommend these high quality products installed by true professionals. Thanks for doing such a nice job!
Patricia Pustina – Highland, WI:
… George and Joe are both very knowledgeable. Curt did a great job with the installation. The insert warms up the room nicely. I received professional service and would recommend them to others.
Melvin Zemlicka – Madison, WI:
… I had a chimney that had problems from a previous wood burner. The chimney was cleaned and inspected. They were very helpful. I’m very satisfied with my new insert. And, they took care of the room by using blankets, foot covers, etc.
Bill & Jean Wyss – Monroe, WI:
… The insert is so easy to use. And their product knowledge and enthusiasm is why I would recommend them to others. They are very personable, informative and very knowledgeable and were eager to answer questions. Their skill levels are excellent.
Mark Masters – Dodgeville, WI:
… Your sales people are responsive and knowledgeable. The installation was done professionally and in a very clean and neat manner.
Rich & Kaye Frachey – Stockton, IL:
… We have used your services for a number of years now and always receive the best professional service. Thank you for a job well done.
Richard Poad – Mineral Point, WI:
… Your sales people explained to us how to plan for our new stove, where the best place for it would be and how to pipe it outside. They were very helpful. Your installation guys did a great job and explained all the questions I had. Everyone is very friendly and has been very helpful.
Anne Kruse – Dubuque, IA:
… Jesse was very professional. He was also very thorough in his explanation of our fireplace and of repair work that will need to be completed. He did an excellent job explaining the need to clean the chimney and the risk of creosote build-up. Thank you!
Leslie Lysendo – Bellevue, IA:
… Greg was very nice, answered all my questions and helped me make an informed decision. They were very prompt and efficient.
Brad Davis – Manchester, IA:
… You explained products completely and did not try to sell me anything extra. The installation was fast and looked good. And the thing I like best about my new stove is it works great, starts fast, heats great and looks classy.
Troy McKay – Platteville, WI:
… We’ve gotten a lot of great comments on our woodstove. I like the look and the functionality. Joe was excellent to work with and the installation crew were nice guys with great attitudes. You have great service and products.
Roger Fisher – Dubuque, IA:
… I would recommend this company to others. They’re professional and knowledgeable and have excellent sales people.
Chuck Buell – Building Contractor, Middleton, WI:
… All of the people I have worked with have been knowledgeable and helpful. The installers work very well with other crews on the jobsite. Installations are completed in a professional manner.
John Meyer – Maquoketa, IA:
… I would recommend them. Good products and friendly people. Greg was patient and interested in our project. Excellent job with the installation.
Shirley Goplin – Richland Center, WI:
… The thing I like the most about our new insert is its beauty and warmth. You were very accurate in your explanations and in meeting our needs.
Harry Henderson – Potosi, WI:
… Your crews worked professionally and efficiently and cleaned up well after completing the work. I have referred your company to others.
Eric Ruekuef – Dodgeville, WI:
… I have all ready recommended your company to others; great knowledge of product, great service and very friendly.
Chris Kruel – Fennimore, WI:
… They exceeded my expectations. Very knowledgeable. The fireplace heats the house as well as looks nice.